g102Terms of Use

We at g102 operate a gaming and sportsbook platform available to users in supported jurisdictions where our services are legally permitted. Our Terms of Use set out the conditions under which you access and use our platform, place wagers across our games and markets, and manage your account with us. These terms apply to all users who register on g102, regardless of whether you access us from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location within jurisdictions where we are authorised to operate.

By creating an account on g102, you agree to be bound by these terms. We encourage you to read them carefully. If any term is unclear, our multilingual support team is available to explain our policies in English and Indonesian. We update these terms periodically to reflect changes in our platform, regulatory environment, or operational practices — we will notify you of material changes via email, and your continued use of g102 constitutes acceptance of the updated terms.

This document covers account creation and verification, deposits and withdrawals, bonus and promotion eligibility, our rights to suspend accounts, dispute resolution, and jurisdictional limitations. We stand behind our commitment to fair play, transparent rule enforcement, and secure handling of your personal and financial information.

Account Opening and Verification on g102

When you register on g102, you must provide accurate personal information — your full name, date of birth, email address, and phone number. We are legally required to verify your identity before you can deposit or withdraw funds. This verification process, known as Know Your Customer (KYC), protects both you and us from fraud and unauthorised account use.

We reserve the right to request additional information or documents if we suspect unusual activity, or if regulatory changes require enhanced verification. This is not a penalty — it is standard practice to protect account security. If you do not provide requested documents within 14 days, we may temporarily restrict your account until verification is complete.

Deposits, Withdrawals, and Our g102 Payment Policy

We accept deposits from your verified payment method at any time. Deposit minimums and maximums vary by payment method and your account tier. mobile banking deposits, for example, typically start at our welcome offer; bank transfers may have different thresholds. Your current limits are displayed in your Account > Limits section on g102.

Once we receive your deposit, your account balance updates instantly (for e-wallets) or within minutes (for bank transfers). Your deposit is non-refundable — once credited to your g102 account, it is your responsibility. Exceptions apply only if we process a duplicate deposit or if a technical error occurs; in those cases, we will investigate and issue a refund within 5 business days.

Withdrawals on g102 are subject to account verification. Before we send funds to your payment method, we confirm your identity and review transaction history for anomalies. This verification window typically takes 24–48 hours. Once approved, your withdrawal is processed within our stated timeframe (e.g. 1–2 business days for bank transfers). We do not charge withdrawal fees; however, your bank or payment provider may impose their own charges.

Bonus Terms and Promotion Eligibility on g102

Our welcome offer and ongoing promotions (reload bonuses, cashback, referral rewards) come with specific terms. We do not offer fixed bonus amounts — offer sizes vary and are subject to our promotion calendar and account eligibility. When you qualify for a bonus on g102, we credit it to your account as bonus credit, which carries a rollover requirement.

Rollover means you must play through the bonus amount a set number of times across eligible games before the bonus converts to withdrawable cash. The exact rollover multiplier and eligible game categories are detailed in your bonus terms when the bonus is credited. Some games contribute non-specific info toward rollover; others may contribute a lower percentage or not at all. You can track your rollover progress in your Account > Bonuses section on g102.

Bonuses are forfeited if your account is inactive for 30 days, or if you request a withdrawal before meeting the rollover requirement. We may also cancel bonuses if we detect abuse — for example, opening an account solely to claim bonuses without genuine play intent. Our anti-abuse policies exist to protect the fairness and sustainability of our programme.

Weekly Cashback on g102

We calculate cashback every Monday based on your net losses (total stakes minus total winnings) during the prior week. Cashback percentage depends on your tier. Cashback is withdrawable immediately; no rollover applies.

Tier Progression

Your tier on g102 advances automatically as you accumulate activity points through deposits and play. Tier status resets quarterly. Higher tiers unlock better cashback rates, higher deposit/withdrawal limits, and exclusive tournament access.

Referral Programme

When your friend signs up using your referral link and makes their first deposit, both you and your friend receive a bonus. Referral bonuses carry the same rollover terms as our welcome offer and are subject to anti-abuse restrictions.

Game Rules, Settlement, and Dispute Resolution on g102

Each game on g102 — whether football markets (Liga 1, Piala AFF), live-dealer tables, slots, or esports — has published rules. You accept these rules when you place a wager. We settle wagers according to official results and our stated rule interpretation. For football matches, we use official league or tournament results; for live-dealer games, we use the live-studio outcome; for slots, we use the Random Number Generator result at the moment you spin.

If you believe a wager was settled incorrectly, you may file a dispute with our support team within 7 days of settlement. Provide your wager ID, a screenshot or description of the disputed outcome, and your reasoning. Our disputes team will review and respond within 48 hours. If we made an error, we will correct your account. If we determine the settlement was correct, we will explain the reasoning and close the dispute.

For disputes that our support team cannot resolve, we offer escalation to a neutral third party (details available upon request). We are committed to fair and transparent dispute handling.

Account Suspension and Termination

We reserve the right to suspend or terminate your g102 account if we detect:

• Violation of these terms, including creating duplicate accounts or sharing account credentials
• Suspected fraud, money laundering, or financing of illegal activities
• Use of g102 services in a jurisdiction where we are not authorised to operate
• Abuse of promotions or bonuses (e.g. opening accounts solely to claim bonuses)
• Breach of our responsible-use standards (though we do not use the phrase "Game Rules" as part of our regulatory framework)

If we suspend your account, we will notify you via email with the reason. Your balance will be held securely. Depending on the violation, we may allow you to request a withdrawal of your balance (subject to verification); for serious violations, we may retain your balance to prevent further misuse. We do not automatically forfeit balances upon suspension — you retain your funds unless a specific breach warrants forfeiture.

Jurisdiction and Service Availability

Our services on g102 are available only where local law permits. We do not operate in jurisdictions where online wagering is prohibited or restricted. You are responsible for verifying that your access and use of g102 comply with your jurisdiction's laws. If you access g102 from a jurisdiction where we do not operate, your account may be suspended, and your balance may be forfeited.

We operate under a jurisdiction-restricted access framework. We do not market our services as "Licensed in Indonesia" or claim licensure in specific territories — our availability is determined by operational and legal feasibility in each region. If you have questions about service availability in your location, contact our support team.

Our g102 Commitment to Fair Play and Transparency

We at g102 are committed to operating a fair and transparent platform. Our odds are generated by professional trading teams; our game outcomes are determined by certified Random Number Generators; and our settlement processes follow published rules. We do not manipulate odds, outcomes, or payouts to favour the house — we operate within standard industry margins and maintain records of all transactions for audit and dispute verification.

Your data security is paramount. We encrypt your personal information, store payment details according to industry standards, and never share your information with third parties without your consent (except as required by law). Our platform uses HTTPS encryption, multi-factor authentication options, and regular security audits to protect your account from unauthorised access.

These Terms of Use represent our commitment to you. We believe fair play, transparent communication, and responsive customer support build long-term trust. If any aspect of our terms is unclear, or if you believe we have violated these terms, contact our multilingual support team via live chat or email. We are here to help members across Jakarta, Surabaya, Bandung, Medan, and Semarang — and beyond — navigate their g102 experience with confidence and fairness.