g102Frequently Asked Questions

We at g102 require identity verification to comply with legal obligations and protect all members. For most accounts, we ask for a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). If you are based in Jakarta, Surabaya, Bandung, or another supported region, upload clear colour scans or photos of both documents via your account settings. Our verification team reviews submissions within 24 hours. If your documents are unclear or incomplete, we will ask you to resubmit. Once verified, your account is fully active and you can deposit and wager.

Opening a g102 account takes a few minutes. First, visit our Open account page and fill in your username, email, password, and mobile number. Verify your email by clicking the link we send you. Next, log in and upload your identity document and proof of address. Our KYC team reviews these within 24 hours. Once approved, your account is ready. You can then deposit funds via your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), set your account preferences, and begin using g102. The entire process from registration to first deposit usually takes under one hour.

If you cannot log in, or if you notice unusual activity on your account, contact our support team immediately via live chat. We prioritise security concerns and respond urgently. If you have forgotten your password, use the password-reset link on the login page — we send a reset email within minutes. If you believe your account has been compromised, do not attempt to log in again; instead, describe the issue to our support team and we will secure your account and investigate. We also recommend changing your password regularly and never sharing it with anyone, even support staff.

We at g102 do not charge a platform fee for deposits or withdrawals. However, your bank or payment provider may apply their own fees depending on your payment method. For example, mobile banking, local payment, online payment, and e-wallet may charge small transaction fees in some cases; bank transfers via mobile banking, local payment, online payment, or e-wallet might include transfer fees set by your bank. Check your payment provider's terms to understand any costs. When you initiate a withdrawal on g102, the amount shown is what you will receive after any deductions by your bank or payment app. Our support team can clarify payment provider fees if you have questions.

Once you request a withdrawal on g102, our team reviews it within a standard verification window (typically 24 hours). After we approve it, the funds are sent to your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account). The time for the funds to arrive in your account then depends on your bank or payment provider — most e-wallets complete transfers within minutes, while bank transfers may take 1–3 business days. During peak times (such as before Idul Fitri or Idul Adha holidays), processing may be slower. If your withdrawal has not arrived after the standard window, contact our support team and we will investigate.

Yes, we offer demo mode for many games on g102. You can play without real money to learn the rules and try different games before you wager. To access demo mode, browse our game library and select a title — if demo play is available, you will see a "Play Demo" or "Try for Free" button. Demo accounts come with practice credits that you can use freely; these credits do not translate to real money and winnings cannot be withdrawn. Demo mode is a great way to familiarise yourself with live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets before opening a funded account.

Our weekly cashback offer rewards active members on g102. Cashback is calculated based on your net losses during a calendar week (Monday to Sunday) across certain game categories. The cashback percentage varies depending on your account tier and the games you play — for example, sports wagers, live-dealer play, and slot games may have different rates. Cashback is credited automatically to your account on Monday morning, subject to verification of activity. You can withdraw your cashback balance or use it as credit for future play. Cashback terms apply; please check our Terms of Use for the full conditions, tier structure, and any game exclusions.

Our multilingual support team on g102 is available via live chat to answer questions and help resolve issues. We aim to respond to chat requests within a few minutes during active hours, and within several hours during off-peak times. Chat is available in English and Indonesian, so you can ask questions in whichever language is most comfortable for you. If you send a message when our team is offline, your request is queued and we will respond as soon as possible — typically within 24 hours. For non-urgent matters, you can also email support, and we will reply within 24 hours. During busy periods (such as major sporting events like Liga 1 or Piala AFF matches), response times may be slightly longer.