g102 Platform Privacy Notice

This page describes what data we collect when you use g102 and how we keep that information protected. We take your privacy seriously — your personal information, financial details, and activity history are stored on encrypted servers with restricted access. When you register on g102, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or wager on football markets (Liga 1, Piala AFF), live-dealer tables, slots, or esports tournaments, we collect certain data to verify your identity, process your transactions, and maintain account security.

Our privacy commitment applies to all users accessing g102 from supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. We do not sell your personal data to third parties, and we comply with applicable data protection laws in each jurisdiction where we operate. This notice outlines the categories of data we collect, how we use it, how long we retain it, your rights to access or delete your information, and how to contact us if you have privacy concerns.

We encourage you to read this notice carefully. If any section is unclear, our multilingual support team can answer your questions in English or Indonesian. Your privacy is a shared responsibility — we protect your data on our end, and you protect your password and login credentials on yours.

What Data We Collect on g102

When you register on g102, we collect your full name, date of birth, email address, and phone number. These details are necessary to verify your identity and communicate with you about your account. During account verification (Know Your Customer, or KYC), we ask you to upload a government-issued photo ID and proof of address. We store scanned copies of these documents securely on encrypted servers. We do not share these documents with third parties unless required by law.

When you deposit on g102, we collect transaction details — the amount, payment method (DANA, e-wallet, mobile banking, etc.), timestamp, and transaction ID — to reconcile your account and detect fraud. When you place wagers on Liga 1 fixtures, Piala AFF tournaments, live blackjack tables, or slot games like Aviator and Sweet Bonanza, we record your wager amount, game selection, outcome, and settlement time. This activity data helps us calculate your cashback, tier progression, and referral rewards.

We also collect technical information — your IP address, browser type, device type, and pages you visit on g102. This helps us diagnose technical issues, prevent abuse, and optimise your user experience. We use cookies (small text files stored on your device) to remember your login status, language preference, and betting history between sessions.

How We Use Your Data on g102

We use the data we collect on g102 for several core purposes. Identity verification is our primary use — we confirm you are who you claim to be to prevent fraud and underage access. Payment processing is the second — we use your payment information to deposit and withdraw funds securely. Account management comes next — we track your balances, bonuses, tier status, and activity to ensure accurate settlement and fair reward distribution.

We also use your data for customer support — when you contact our team via live chat, we reference your account history to diagnose issues and provide personalised help. We analyse activity patterns to detect abuse (duplicate accounts, collusion, bonus farming) and comply with anti-money-laundering regulations. We may send you promotional emails about new games, tournaments, or seasonal offers on g102 — you can opt out of these at any time via your Account > Communication Preferences.

We do not use your data for any purpose beyond these legitimate business and legal obligations. We do not sell your contact information, betting history, or identity documents to third parties. Exceptions exist only where the law requires disclosure (e.g., court orders, law enforcement requests, regulatory investigations).

Data Retention

We retain your personal data while your account is active and for a defined period after closure (typically 5 years) to meet regulatory requirements. We delete or anonymise data beyond this retention window unless law requires longer storage.

Third-Party Processors

We use payment processors (e.g., local payment, online payment partners), cloud hosting providers, and customer support tools. These processors handle your data only on our instructions and under strict confidentiality agreements. We do not control how they store data on their own servers.

International Transfer

Our servers may sit outside your jurisdiction. By using g102, you consent to transfer of your data across borders. We apply industry-standard encryption to protect data in transit.

Your Rights on g102

You have the right to access your personal data held by g102. Submit a request to our support team, and we will provide a copy of your account details, identity documents, transaction history, and activity logs within 14 business days. You also have the right to correct inaccurate information — if your name or address is wrong, contact us to update it.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account on g102, we retain your transaction history and identity documents for up to 5 years to comply with anti-money-laundering and financial record-keeping laws. After that period, we delete your data upon request. You may also restrict how we use your data — for example, opting out of promotional emails or limiting how we use cookies.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with us first. If our response is unsatisfactory, you may escalate to your local data protection authority. We provide contact details for complaint submission in our support channels.

Cookies and Tracking on g102

We use cookies on g102 to improve your experience. Session cookies remember you are logged in so you do not need to re-enter your credentials on each page. Persistent cookies store your language preference and betting history so we can personalise your interface. Analytics cookies help us understand which games are popular and where members encounter technical issues — this helps us optimise g102.

We do not use cookies to track you across other websites. Third-party services (such as cloud hosting providers) may use their own cookies, but we do not control those. You can disable cookies in your browser settings, though this may affect your g102 experience (e.g., you may need to log in more frequently).

Contact Us About Privacy on g102

If you have questions about our privacy practices on g102, wish to exercise your rights, or need to report a privacy concern, contact our support team via live chat or email. Our multilingual team responds to privacy inquiries within 48 hours. For data access requests or deletion requests, we ask that you verify your identity before we process your request — this protects your account security.

We update this Privacy Notice periodically to reflect changes in our operations or applicable law. We notify you of material changes via email at least 14 days before they take effect. Your continued use of g102 after those changes constitute your acceptance of the updated notice.

Our g102 Commitment to Data Security

We at g102 employ industry-standard encryption, firewalls, and access controls to protect your data. Our servers are located in secure data centres with physical and digital security measures. We conduct regular security audits and penetration testing to identify vulnerabilities. Our staff access your data only when necessary to perform their job functions, and we enforce strict confidentiality obligations.

Despite these safeguards, no data system is completely risk-free. If a security breach occurs, we will notify affected users within the timeframe required by applicable law. We maintain breach-response protocols to investigate, contain, and remediate incidents quickly.

Your privacy is central to how we operate g102. We collect only what we need, use it only for legitimate purposes, and protect it rigorously. We believe transparency and accountability build trust — if you ever feel your privacy has been compromised on g102, reach out to our support team immediately. We are here to help.